Discover Teas

Customer Service: 866-897-4669 or 757-847-5190
 
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Order Processing and Shipping

Shipping and Fulfillment:

Orders are currently taking 4–7 business days to process BEFORE shipping. Ordering from us may take longer than at a big box store, but we make sure to fill each order with gratitude and care. Thank you so much for your patience and understanding for our small business!

IF YOU WERE RETURNED TO THE BEGINNING OF THE CHECKOUT PROCESS AFTER PAYMENT AND DID NOT RECEIVE AN ORDER CONFIRMATION, PLEASE FILL OUT THIS FORM SO WE CAN FILL YOUR ORDER AS SOON AS POSSIBLE.

 

COVID-19 UPDATE:

In order to minimize risk to ourselves and our customers during this uncertain time, we have reduced our processing and in-office staffing hours, with only one person filling all orders. Also, our local pick-up program has been DISCONTINUED for safety and staffing reasons (orders over $65 still ship free). We apologize for the inconvenience and hope that you and yours are keeping safe.

For more information on our COVID precautions, please click here. Thank you for your patience and understanding.

Discover Teas processes all online orders for shipping within 4–7 business days. Processing times may be subject to delay upon circumstantial inclement weather or emergency situations beyond the control of Discover Teas.

Shipping is completed via USPS. Product delivery times after arriving at USPS are dependent on postal service conditions.

Domestic Rates (includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, and APOs)

  • Orders up to $65.00 - $5.95 shipping.
  • Orders over $65.00 - FREE shipping.

Returns

Due to the nature of our product, we unfortunately cannot accept product returns for tea or teaware. We are also not responsible for products lost in transit after USPS has accepted the package. If there was an error in your shipment, please contact us via e-mail or by phone to let us know.

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